F.A.Q.

Can I get professional advice? 

We will gladly provide you with professional advice as our team includes both stylists and designers. You may contact us either via e-mail vlad.torkhov@gmail.com  or by Telegram, Viber, WhatsApp +79854551833. We guarantee a response within 24 hours and will be happy to be of assistance! Although, please, be patient as during International and Russian holidays the reply might take a bit longer.

The list of Russian holidays:

  • Jan 1 to 9 - New Year and Christmas holidays,
  • Feb 23 - Russian Manhood holiday,
  • March 8 - International Day of Women
  • May 1 to 3 - Labour Day holidays,
  • May 9 - Victory Day,
  • June 12 - Russian Day,
  • Nov 4 0 Unity day.

 Why should I choose Vlad Torkhov? 

VladTorkhov is your unique chance to stand out and send the message to the crowd that your unique in your ways. We offer high quality and rare products which would make you shine and sparkle.

What materials do you use?

Swarovski crystals are essential in our designs. We also apply natural materials such as semi-precious stones. Additionally, we use only high quality metals. 

Are your pieces exclusive?

Yes, each item is either exclusive or represented in 2 to 20 copies. So our products are limited and unique.

How can i contact the customer support?

You may contact us by e-mail e-mail vlad.torkhov@gmail.com or by Telegram, Viber, WhatsApp +79854551833.. Please, keep in mind that some pauses in communication may occur due to the time zone mismatches.

During International and Russian holidays the reply might take a bit longer.

The list of Russian holidays:

  • Jan 1 to 9 - New Year and Christmas holidays,
  • Feb 23 - Russian Manhood holiday,
  • March 8 - International Day of Women
  • May 1 to 3 - Labour Day holidays,
  • May 9 - Victory Day,
  • June 12 - Russian Day,
  • Nov 4 0 Unity day.

 How long does it take to process the order?

Order processing time generally takes up to 3-5 business days.

During the holidays periods (both International and Russian) order processing takes up to 10 business days.

What paying systems do you use?

We accept PayPal only.

Can I return the items i bought?

Damaged or defective item purchased at https://vladtorkhov.com may be exchanged within 1 to 2 months of purchase. Please, notice that some items are can not be returned, such as earrings or head pieces once the package is opened.  For more information follow the link. LINK to Returns!

Why are some pieces (earrings and head pieces) are inreturnable?

Those products are considered as hygienic types. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.

How do i make the return?

Please contact us or check the link for thorough instruction. LINK to Returns!

Can I exchange the items i bought?

Sure! Many circumstances might occur. Although we have some in returnable articles, you might want to check the specific recommendation by following this link.  

Do i have to pay for the shipping of my return?

Yes, you are responsible for all return shipping costs. We recommend sending us the return with a tracking option, because will not be responsible for lost returns. 

Why do i have to agree to privacy policy?

According to the Russian law of Safety policy we require such procedure.

When will I receive the refund?

Any inreturnable items once a package is opened are non-refundable. For instance, all the pierced jewellery (earrings) or headpieces (for hygiene reasons) are strictly non returnable and therefore non refundable. Since the delivery is performed, shipping costs are non refundable.

Refund could be issued within 30 to 60 days since original purchase date only, it is technically impossible to issue a refund afterward.

 Refund processing will be started as soon as the returned item/s is received and accepted, refund processing time generally takes up to 30 business days.

Is it possible to return the order without contacting the shop?

You have to contact us anyway so we could assist you and make sure you follow the instructions.