Payment & Refund

In order to secure the process, all payments are processed through PayPal.

Any irreturnable items once the package is delivered and opened are non-refundable. For instance, all types of headpieces (for hygiene reasons) are strictly irreturnable.

If the customer decides to return any or all products after receiving the package, the goods could be returned withing 7 calendar days after the delivery date, all shipping costs for delivery & return shall be paid by the customer.

Return should be done the same way it was delievered via Dimex for Russia and via First-Class package via regular mail service for international orders.

Refund processing will be started as soon as the returned items are received and accepted, refund processing time generally takes up to 10 business days.

Refund will be issued in the same currency and gateway as the original purchase, it could be issued to PayPal account only. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.